Few opportunities in the MSP space are as obvious, simple and yet roundly ignored as documentation remediation services.
We make our clients money by allowing you to offer a service that very few MSPs offer and that is structured documentation and remediation to your clients that align to your own organizations strategy.
I tend to work on my own these days and to take on larger block agreements so that I am able to focus my energy in one direction. With 30 years of experience, 12 of those years running my own MSP, and 12 years specializing in MSP Documentation management, I have unique experience in seeing several different perspectives.
Company leadership want to see profits increase, decreased cost of client acquisition while technical staff want to eliminate or at least reduce the overhead required to undertake their job.
By offering a service such as a standardized knowledgebase, SOPs, password naming conventions, diagram standardization and simplification coupled with documentation naming conventions to name a few, your MSP can tap into money that is already on the table from existing clients all while making your life easier and more profitable.
Depending on the size of the block depends on how often I can take on new clients, I rarely have more than 2 clients at a time and ideally prefer a single long term client.
Currently MSPs tend to bill my services out at @$185 while obtaining my services at $55 per hour in some cases which is a well over 200% return and I think most would agree a better use than keeping the money in the bank and easily covers their own documentation upgrade project while putting in place a process for their own clients to follow.
Because every project is different, remediation is a simple block time while maintenance has monthly pricing per user. Maintenance is always based on the MSP user count and includes any client we have undertaken remediation work with.
Please do not hesitate to contact me on either adam.randall@optimizeddocs.com or 1 831 264 8457 and I will be happy to help.
Select any of the documentation tasks below for more a detailed explanation on each. Select the resultant image for even more detailed information.
Managed Service Providers and their relationship with documentation often lack enough consistency over time to make it truly effective.
We have developed a comprehensive set of principles and practices that are applied via a minimal set of linguistic rules that we apply to all documentation that is created within an IT Services organization.
MSPs tend to lack a strong foundation of rules that could simplify the documentation process. Our extensive set of guidelines regarding document creation developed specifically for MSPs constrains the type of language and formatting used in documentation so that consistency is retained regardless of staff movements or growth over time.
Using a rigid language and formatting template developed over 10 years, our blueprint is specifically tailored towards managed service providers and will put structure and consistency into your organization's documentation creation.
Included in any documentation upgrade project we engage in is an internal instance of Artificial Intelligence (AI) in the form of ChatGPT that is trained using our rules, making it easier for your staff to deliver class leading documentation that remains consistent over time.
As a bonus, we are fully conversant with integration of many MSP applications such as RMMs, PSAs, quoting tools, O365 and file sharing apps into class leading documentation platforms such as IT Glue or Hudu documentation platforms.
While Artificial intelligence is great for helping build an MSP documentation framework, we attempted to use it to actually write articles in the blog section of our site and it turned out to be a dreadful failure.
The experience now has us committed to creating MSP related content that is 100% human created. Read more about our AI disaster here.
Below are a range of 100% human created articles for your viewing pleasure.
