Backfilling Support Desk Services

All of our staff have a technical background up to a support desk level 2+ and are capable of backfilling your support desk staff when neccessary.

The increased capacity our staff can provide can come in handy during times of increased workloads or holiday periods. 

It costs your business nothing to have this capability on standby at all times and it helps us provide better documentation optimization services by seeing first hand where the weak points are in current documentation as well as where training and education could be targeted for existing staff.

We would work on tickets the same way as your internal staff & the hours undertaken are removed from the block hour agreement we have with your organization.

The help desk backfilling service is subject to availability and only available for clients already undertaking either the documentation remediation project or have a documentation maintenance plan in place.